No Quibble Guarantee: We want you to be 100% happy with MOON Climbing customer service and products. If for any reason you aren’t pleased, return the goods to us within 28 days and we will happily refund or exchange your goods.

How to Return or Exchange:

1. Please contact customer service via your order comments section (first log into your account and view your order) or by replying to emailed order confirmation or an update to your order. If necessary, please contact Wills Young at 760-920-5348 (cell).

2. Please package your goods carefully and enclose a note stating whether you request an exchange or a refund.

3. North American customers, please return items to:

Wills Young
MOON Climbing
PO Box 1753
Bishop, CA 93515
USA

4. Always retain proof of postage. NOTE: Unless they are defective or you received items different to what you ordered, goods are returned at your own expense. We will cover reasonable return shipping expenses for any mistaken shipments or defective items you received.

5. We will apply a refund credit or create an exchange order as soon as we receive your return (we can also issue a check, if preferred).